Frequently Asked Questions
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General
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No, you do not.
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I typically respond to messages within 1-2 business days. For reasons of confidentiality, I do not call back phone numbers unless a message is left, so if you really want to get in touch with me, please leave a message. If for any reason it’s not safe for me to leave a message for you, state that clearly and I won’t. I will continue trying to reach you without leaving a message. I have a strong preference for e-mail over voice mail and text messaging, but will do my utmost to respond to all inquiries. The fastest way to reach me is almost always e-mail.
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It can take time and effort to find the right psychotherapist for you, and the fit between client and psychotherapist is one of the most important factors in the success of treatment. That is why I offer a free 20-minute consultation to all prospective clients, which you can schedule here. It’s an opportunity for us both to assess fit without any commitment or cost, and it’s in everyone’s best interests. It is of the utmost importance that you like, trust, and respect your psychotherapist. No one is the right or best psychotherapist for all potential clients, and if I do not think I can do my best work with you, I will refer you to other psychotherapists or do whatever else I can to help you find the supports you need.
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Yes. The videotherapy software I use provides secure and confidential sessions, with end-to-end encryption. The home office from which I work is private and confidential, and I always use headphones to further protect confidentiality. I strongly recommend that all my clients find a private and confidential space from which to conduct sessions, where they will not be interrupted or overheard.
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Appointments are 50 minutes in length. If you wish to arrange longer appointments, either regularly or occasionally, that is possible. They will be prorated.
Frequency of appointments is discussed during consultation and at the intake session; most often, weekly appointments are indicated at the outset of psychotherapy, but occasionally, twice-weekly appointments are appropriate. After a few weekly sessions, it can be therapeutically appropriate to have sessions less frequently. Everyone’s situation is individual and there is no one rule that fits every client. -
During the first session we will complete a detailed intake form together, discuss clinical goals, begin to formulate your treatment plan, and review policies. I will also be able to answer any questions you have that were not answered during our consultation call. Also, if you want me to coordinate your care with any other care providers, we can initiate the paperwork for that.
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Psychotherapists cannot diagnose clients nor prescribe medication. For prescriptions, you will need to consult a medical doctor or other prescriber (e.g., family physician, psychiatrist, nurse practitioner).
For diagnoses, family physicians, psychiatrists, clinical psychologists, and nurse practitioners are among those who can provide official mental health diagnoses. A Registered psychotherapist, which is my professional title, can assess and treat. If you are coming to psychotherapy with a diagnosis you have previously received, we will, of course, take that into account in planning your treatment.
If you do require diagnosis, I can help you obtain that. I am a member of Psychotherapy Matters Virtual Collective (PMVC), a group of psychotherapists and psychiatrists who collaborate to increase access to diagnosis and medication in Ontario. Diagnosis for almost any condition can be arranged, and there are specialized PMVC programs for diagnosing ADHD and/or autism. Please ask me for more details about PMVC.For more detailed information on navigating the mental health care systems in Ontario:
https://www.iamsick.ca/en/static/ontario-mental-health-navigation-tool -
I only work with adult individuals 19 and up. I do not treat children, adolescents, couples, or families. There are many presenting issues I do not treat, or that I feel are best to refer to other therapists because I do not have the necessary training or skills. Some services are not within my professional scope. To save you time, here are some things I do not work with. (Please note: this is not a complete list.)
I do not treat:Active addiction or substance use disorders
Bipolar disorders
Body Dysmorphic Disorder (BDD)
Body-Focused Repetitive Behaviours (BFRBs)
Borderline Personality Disorder (BPD)
Custody concerns (I do not conduct child custody evaluations nor do I provide custody recommendations)
Dissociative Disorders
Eating disorders
Schizophrenia Spectrum and other psychotic disorders
Sexual dysfunctions
Sleep disorders
I cannot provide:
Assessments or forms for receiving various types of leave (disability, illness) or for accommodations requests
Assessments or forms for returning to work/school
Letters for emotional support animals
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No. I offer spiritually integrated psychotherapy, which is not the same as faith-based counselling, though I am happy to explore questions pertaining to particular faith backgrounds if this is of interest to you, and am typically able to offer a lot of faith-based, or “faith-informed” support when it is desired.
Although I have immersed myself in many religious traditions, I do not advocate for any theology or religious belief system. You can learn more about what spiritually integrated psychotherapy is here. -
I place strong emphasis on evidence-based approaches to mental health treatment. In the case of treating OCD, I am trained in Inference-Based Cognitive Behavioural Therapy (I-CBT) and Exposure and Response Prevention (ERP).
For treating PTSD, I am trained in Cognitive Processing Therapy (CPT) for PTSD and Written Expression Therapy (WET) for PTSD. I am also trauma-certified.
I also regularly employ Cognitive Behavioural Therapy (CBT), Narrative Therapy, and Motivational Interviewing. I incorporate some approaches from Psychodynamic Therapy, Acceptance and Commitment Therapy, and Metacognitive Therapy. All of my work is informed by existential, humanistic, anti-oppressive, and feminist lenses. My overall approach is known as Spiritually Integrated Psychotherapy, which you can learn more about here.
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No, I do not. I do not have any plans to do so.
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It depends. Please contact me with your specific request.
Fees & Insurance
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My 2025 fee is $175 (no tax) for a 50-minute session. Sessions of other lengths can be arranged and are prorated.
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I do offer a limited number of reduced fee spots for clients with greater financial constraints. These spots are usually full, but if I do not have openings, you can go on my waiting list for a reduced fee spot, or I can try to find referrals within your budget.
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The Ontario Health Insurance Plan (OHIP) does not cover the cost of the services of Registered Psychotherapists in private practice..
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I cannot bill insurance companies directly, but so far, most of my clients with insurance coverage have found that their insurance plans/employee benefits covered my services as a Registered Psychotherapist. However, you are responsible for ensuring that your particular plan covers my services; please consult your insurance provider. I am happy to provide a sample (void) receipt or invoice that you can submit to your provider for confidence about whether you’d be covered.
You will pay by credit card for each session and will be immediately provided with a detailed receipt that you can submit to your insurer for reimbursement.
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I am not currently part of any Employee Assistance Plan (EAP) nor do I have any plans to become part of one.
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Payments are made by credit card. When you become a client, you will be sent a secure link to register and create a client account. You will read and accept the consent form, and you will link a credit card in your account. The videotherapy software I use is integrated with Stripe, a payment processor. You will pay by credit card for each session and are provided immediately with a detailed receipt that you can submit to your insurer for reimbursement.
If you do not have a credit card, we can discuss other methods of payment. Please feel free to ask me about this.
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Not anymore. As of June 2024, most psychotherapy services are now exempt from GST/HST.
There are no other applicable taxes or charges. -
It’s important that we meet consistently in order to make progress in your treatment. The cancellation policy is that you must give me one full business day’s notice of cancellation, but more is appreciated. This means that if your appointment is 11 am on Monday, for example, I require notice by 11 am Friday. (Saturday and Sunday are not business days for me.) Late cancellations and no-shows are charged at 100% of whatever your fee is.

Availability
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I normally see clients Tuesdays through Fridays starting at 10:30 am and ending at 4 pm. I do offer lunchtime appointments.
I typically respond as promptly as possible to messages received during these hours. I do not work (or respond to messages promptly) on evenings, weekends, holidays, or during vacations.I do not and cannot provide crisis services.
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If my practice is open, and you are a regular fee client, you can likely get in within a week, perhaps sooner if you have a lot of availability. If you are asking to be a reduced fee client, there is usually a waiting list, and it might take a few weeks or months. If the status of my practice is “wait list only,” it’s harder to say how long it might take; it varies. When I cannot foresee admitting clients within a month or two, I close my practice to new inquiries until I can.
The best way to know if my practice is currently open is to check my Psychology Today listing (click here), which I strive to keep up-to-date at all times.
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I can, but: not if you are already my client, and only if they contact me themselves.
I cannot set up appointments or even consultation calls on someone else’s behalf. A person must be ready, willing, able, and fully consenting for psychotherapy to work well. Coaxing/pushing them into it is usually counterproductive. Of course, you may be very concerned; but if your loved one is so incapacitated that they can’t make calls or send e-mails on their own behalf, they are unlikely to be able to make use of virtual psychotherapy, and I urge you to consult your family doctor and/or look into in-patient/residential treatment options.
If you are a current or past client, I can’t accept your loved one as a client due to conflicts of interest. I may be able to help your loved one with referrals to other therapists. -
My practice is 100% virtual. I don’t have a public office, nor do I have any plans to have one. Online psychotherapy is convenient, effective, and 100% safe from transmission of illnesses and infection.
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Due to laws governing psychotherapy and the limits of my insurance, I only provide psychotherapy services to clients residing in Ontario, and a few other Canadian provinces/territories. If you are in a province or territory other than Ontario, please contact me to find out whether I can practice in your province. The regulations are different in every province/territory, and some of them are in the process of changing their regulations. The applicable laws are usually those of the province or territory that you are physically in at the time of service—not where I am.
I am happy to let you know if I am able to serve you.
